Welcome to Yogibearbotanicals.com, operated by Ishaa life! We want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please read our refunds and returns policy below to understand how we can assist you.
1. Eligibility
We accept returns and offer refunds under the following conditions:
- You must initiate the return process within 7 days of receiving your order. Items bought on SALE or discounted price cannot be returned.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at care@lifewithyogibear.com to request a return authorization. Please provide your order number and the reason for the return.
- Our customer support team will provide you with a return authorization number and further instructions on how to return the item.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item to the address provided by our customer support team, using a trackable shipping method.
- Once we receive the returned item and verify its condition, we will process your refund.
3. Refund Policy
- We will issue a refund for the returned item(s) within 10 days of receiving the returned item(s).
- The refund will be issued to the original payment method used for the purchase.
- Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
4. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at care@lifewithyogibear.com. We are here to assist you and ensure that you have a positive experience shopping with us.
Thank you for choosing Yogibearbotanicals.com. We appreciate your business and look forward to serving you again in the future!